{"id":529,"date":"2018-09-28T00:54:32","date_gmt":"2018-09-27T23:54:32","guid":{"rendered":"http:\/\/printfactory.pagesandinkdigital.com\/?page_id=529"},"modified":"2018-10-26T13:36:08","modified_gmt":"2018-10-26T12:36:08","slug":"faqs","status":"publish","type":"page","link":"https:\/\/printfactory.com.ng\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"  <div id=\"page-header-526309325\" class=\"page-header-wrapper\">\n  <div class=\"page-title dark featured-title\">\n\n        <div class=\"page-title-bg\">\n      <div class=\"title-bg fill bg-fill\"\n        data-parallax-container=\".page-title\"\n        data-parallax-background\n        data-parallax=\"-\">\n      <\/div>\n      <div class=\"title-overlay fill\"><\/div>\n    <\/div>\n    \n    <div class=\"page-title-inner container align-center flex-row medium-flex-wrap\" >\n              <div class=\"title-wrapper is-larger flex-col text-left medium-text-center\">\n          <h1 class=\"entry-title mb-0\">\n            FAQs          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col flex-right text-right medium-text-center\">\n        <div class=\"title-breadcrumbs pb-half pt-half\"><nav class=\"woocommerce-breadcrumb breadcrumbs uppercase\">Home<\/nav><\/div>      <\/div>\n    <\/div>\n\n     \n<style>\n#page-header-526309325 .page-title-inner {\n  min-height: 275px;\n}\n#page-header-526309325 .title-bg {\n  background-image: url(https:\/\/printfactory.com.ng\/wp-content\/uploads\/2018\/09\/printfactory-page-header.jpg);\n}\n#page-header-526309325 .title-overlay {\n  background-color: rgba(0,0,0,.5);\n}\n<\/style>\n  <\/div>\n    <\/div>\n  \n\t<section class=\"section\" id=\"section_604914359\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row row-small\"  id=\"row-395362609\">\n\n\t<div id=\"col-1828536656\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"tabbed-content\">\n\t\t\t\n\t\t\t<ul class=\"nav nav-tabs nav-vertical nav-normal nav-size-normal nav-left\" role=\"tablist\"><li id=\"tab-my-orders\" class=\"tab active has-icon\" role=\"presentation\"><a href=\"#tab_my-orders\" role=\"tab\" aria-selected=\"true\" aria-controls=\"tab_my-orders\"><span>My Orders<\/span><\/a><\/li>\n<li id=\"tab-our-products\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_our-products\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_our-products\"><span>Our Products<\/span><\/a><\/li>\n<li id=\"tab-return-policy\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_return-policy\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_return-policy\"><span>Return Policy<\/span><\/a><\/li>\n<li id=\"tab-my-account\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_my-account\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_my-account\"><span>My Account<\/span><\/a><\/li>\n<li id=\"tab-payments-&amp;-invoicing\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_payments-&amp;-invoicing\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_payments-&amp;-invoicing\"><span>Payments &amp; Invoicing<\/span><\/a><\/li>\n<li id=\"tab-products\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_products\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_products\"><span>Products<\/span><\/a><\/li>\n<li id=\"tab-artwork-design-and-print\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_artwork-design-and-print\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_artwork-design-and-print\"><span>Artwork Design and Print<\/span><\/a><\/li>\n<li id=\"tab-delivery\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_delivery\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_delivery\"><span>Delivery<\/span><\/a><\/li><\/ul><div class=\"tab-panels\"><div id=\"tab_my-orders\" class=\"panel active entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-my-orders\">\n<div class=\"accordion\">\n<div id=\"accordion-3135106446\" class=\"accordion-item\"><a id=\"accordion-3135106446-label\" href=\"#\" class=\"accordion-title plain active\" aria-expanded=\"true\" aria-controls=\"accordion-3135106446-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How it works?<\/span><\/a><div id=\"accordion-3135106446-content\" class=\"accordion-inner\" style=\"display: block;\" aria-labelledby=\"accordion-3135106446-label\">\n<\/div><\/div>\n<div id=\"accordion-102675636\" class=\"accordion-item\"><a id=\"accordion-102675636-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-102675636-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Placing My Order?<\/span><\/a><div id=\"accordion-102675636-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-102675636-label\">\n<\/div><\/div>\n<div id=\"accordion-3786801718\" class=\"accordion-item\"><a id=\"accordion-3786801718-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-3786801718-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>My order Status?<\/span><\/a><div id=\"accordion-3786801718-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3786801718-label\">\n<p><span style=\"font-size: 95%; color: #000000;\">We understand that it is important to stay updated on progress of your order. You can find the latest status of your order in “My Account”. We also update you about your order status via email, so keep a close eye on your inbox too.<\/span><\/p>\n<\/div><\/div>\n<div id=\"accordion-2403910956\" class=\"accordion-item\"><a id=\"accordion-2403910956-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-2403910956-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Can I cancel my order?<\/span><\/a><div id=\"accordion-2403910956-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2403910956-label\">\n<p><span style=\"font-size: 95%; color: #000000;\">The moment you submit your order, we start working to get it to you as quickly as possible. But, we know – mistakes happen. We’ll do everything possible to cancel your order, just follow the directions below: <\/span><\/p>\n<ul>\n<li><span style=\"font-size: 95%; color: #000000;\">Access your<a href=\"https:\/\/www.printfactory.com.ng\/my-account\/\"> My Account page.<\/a><\/span><\/li>\n<li><span style=\"font-size: 95%; color: #000000;\">Click on the View Order History link.<\/span><\/li>\n<li><span style=\"font-size: 95%; color: #000000;\">Click Cancel on the order you wish to cancel. An “Are you sure you want to cancel?” pop up will appear.<\/span><\/li>\n<li><span style=\"font-size: 95%; color: #000000;\">Click Cancel My Order.<\/span><\/li>\n<li><span style=\"font-size: 95%; color: #000000;\">Your order will now be cancelled. In the status field for that order the word “Cancelled” will appear and the “Cancel” action will be greyed out.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 95%; color: #000000;\">If the order is cancelled successfully, a merchandise credit for the order amount is applied to your account. <\/span><\/p>\n<p><span style=\"font-size: 95%; color: #000000;\">If you rather we do it for you, give us a call right away and we’ll do our best to cancel your order.<\/span><\/p>\n<\/div><\/div>\n<div id=\"accordion-1078382017\" class=\"accordion-item\"><a id=\"accordion-1078382017-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-1078382017-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Can I change my order?<\/span><\/a><div id=\"accordion-1078382017-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1078382017-label\">\n<p><span style=\"color: #000000; font-size: 95%;\">For most products, yes – you can make design and text edits to your items up until we start printing your items.<\/span><\/p>\n<p><span style=\"color: #000000; font-size: 95%;\">To edit items already ordered:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000; font-size: 95%;\">Click <a href=\"https:\/\/www.printfactory.com.ng\/my-account\/\">My Account,<\/a> then order history<\/span><\/li>\n<li><span style=\"color: #000000; font-size: 95%;\">If your items can be edited, you will see a “View\/Edit” link.<\/span><\/li>\n<li><span style=\"color: #000000; font-size: 95%;\">If you would like to edit your order but the option is not available online, or if you need to change something else about the order (such as quantity, paper stock\/finish, delivery speed) please contact us for assistance.<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000; font-size: 95%;\"><strong>Exceptions<\/strong> <\/span><\/p>\n<p><span style=\"color: #000000; font-size: 95%;\">Certain products may not be able to be edited after your order is placed: <\/span><\/p>\n<ul>\n<li><span style=\"color: #000000; font-size: 95%;\">Some photobooks <\/span><\/li>\n<li><span style=\"color: #000000; font-size: 95%;\">Digital products <\/span><\/li>\n<li><span style=\"color: #000000; font-size: 95%;\">Design services <\/span><\/li>\n<li><span style=\"color: #000000; font-size: 95%;\">Products ordered on the Promotional Products tab <\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000; font-size: 95%;\">If you need to make changes to one of these products after you have ordered, please contact us.<\/span><\/p>\n<\/div><\/div>\n<div id=\"accordion-3643867767\" class=\"accordion-item\"><a id=\"accordion-3643867767-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-3643867767-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Where is my order?<\/span><\/a><div id=\"accordion-3643867767-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3643867767-label\">\n<p><span style=\"font-size: 95%;\">After placing an order, you can view the order status 24 hours a day from your Order History page.<\/span><\/p>\n<ul>\n<li><span style=\"font-size: 95%;\">Click <a href=\"https:\/\/www.printfactory.com.ng\/my-account\/\">My Account<\/a> &gt; Order History. (If you are not signed in already, you will be prompted to do so.)<\/span><\/li>\n<li><span style=\"font-size: 95%;\">All of your orders to date are displayed. Review the Status column to determine if your order has been sent.<\/span><\/li>\n<li><span style=\"font-size: 95%;\">Click the Track button in the Actions column to view the tracking associated with an order.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 95%;\">If something doesn’t seem right, contact us and we’ll get to the bottom of it.<\/span><\/p>\n<\/div><\/div>\n<div id=\"accordion-4055041150\" class=\"accordion-item\"><a id=\"accordion-4055041150-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-4055041150-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>When will my order be delivered?<\/span><\/a><div id=\"accordion-4055041150-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4055041150-label\">\n<\/div><\/div>\n<div id=\"accordion-1757821835\" class=\"accordion-item\"><a id=\"accordion-1757821835-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-1757821835-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>The order I received is not complete, What do I do?<\/span><\/a><div id=\"accordion-1757821835-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1757821835-label\">\n<p><span style=\"color: #000000; font-size: 95%;\">Don’t worry – chances are we shipped some of your items separately. To see if that’s what happened, review your Order History:<\/span><\/p>\n<ol>\n<li><span style=\"color: #000000; font-size: 95%;\"> Click on <a href=\"https:\/\/www.printfactory.com.ng\/my-account\/\">My Account.<\/a> (If you are not signed in already, you will be prompted to do so.) <\/span><\/li>\n<li><span style=\"color: #000000; font-size: 95%;\">Click on View Order History in the \u201cAccount Tools” section.<\/span><\/li>\n<\/ol>\n<p><span style=\"color: #000000; font-size: 95%;\"> All of your orders to date will be displayed. The Status column will indicate if your order has partially shipped. If something doesn’t seem right, contact us and we’ll get to the bottom of it.<\/span><\/p>\n<\/div><\/div>\n<div id=\"accordion-23308548\" class=\"accordion-item\"><a id=\"accordion-23308548-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-23308548-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>My order hasn\u2019t arrived, what can I do?<\/span><\/a><div id=\"accordion-23308548-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-23308548-label\">\n<p><span style=\"color: #000000; font-size: 95%;\">Order status and tracking is available from your Order History:<\/span><\/p>\n<ol>\n<li><span style=\"color: #000000; font-size: 95%;\">Click on <a href=\"https:\/\/www.printfactory.com.ng\/my-account\/\">My Account.<\/a> (If you are not signed in already, you will be prompted to do so.)<\/span><\/li>\n<li><span style=\"color: #000000; font-size: 95%;\">Click view order history in the “Account Tools” section.<\/span><\/li>\n<\/ol>\n<p><span style=\"color: #000000; font-size: 95%;\">Getting your order to you in the time we promised is our priority.<\/span><\/p>\n<p><span style=\"color: #000000; font-size: 95%;\">If it’s past the deliver by date and you have not received it please contact us right away and we’ll do our very best to make it right.<\/span><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<div id=\"tab_our-products\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-our-products\">\n<div class=\"accordion\">\n<div id=\"accordion-1705438380\" class=\"accordion-item\"><a id=\"accordion-1705438380-label\" href=\"#\" class=\"accordion-title plain active\" aria-expanded=\"true\" aria-controls=\"accordion-1705438380-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How do I Request a Quote?<\/span><\/a><div id=\"accordion-1705438380-content\" class=\"accordion-inner\" style=\"display: block;\" aria-labelledby=\"accordion-1705438380-label\">\n<p><span style=\"color: #000000; font-size: 95%;\">Simply use our online estimate request form by clicking here. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote is to give us a call and speak with one of our customer service representatives.<\/span><\/p>\n<\/div><\/div>\n<div id=\"accordion-3480896652\" class=\"accordion-item\"><a id=\"accordion-3480896652-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-3480896652-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>I cannot find a product?<\/span><\/a><div id=\"accordion-3480896652-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3480896652-label\">\n<p><span style=\"color: #000000; font-size: 95%;\">Finding the right product can be difficult, especially since we offer over 5,000 printed products. The easiest way to find your product is at our all products page. Use the search bar to narrow your search. <\/span><\/p>\n<p><span style=\"color: #000000; font-size: 95%;\">There is a chance we don’t offer the product that you need. In that case, you can<a href=\"https:\/\/www.printfactory.com.ng\/request-a-quote\/\"> request a quotation<\/a>. We will aim to send you a quote within 1 day.<\/span><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<div id=\"tab_return-policy\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-return-policy\">\n<p><span style=\"color: #000000; font-size: 95%;\">We make sure that your product is printed to specification and of excellent quality. However, printing is not a perfect science and in the rare occurrence that you receive a defective product, we require an immediate notification (within 24hrs) for prompt investigate and possible reprint. <\/span><\/p>\n<p><span style=\"color: #000000; font-size: 95%;\">What you should do within 24hours<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000; font-size: 95%;\">Call our Helpdesk on: +234 706 670 6438<\/span><\/li>\n<li><span style=\"color: #000000; font-size: 95%;\">Or Email us at: help@printfactory.com.ng <\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000; font-size: 95%;\">Our helpdesk will take the details of your defected product; this may require that you provide photo proof of the product as you may have received them. <\/span><\/p>\n<p><span style=\"color: #000000; font-size: 95%;\">Then, we will assign an Investigation Number for prompt investigation and possible reprint. However, if our investigation proofs that the defection is not our fault, you will be solely response for a reprint payment. <\/span><\/p>\n<p><span style=\"color: #000000; font-size: 95%;\">We reserve the right of 100% return of the defected product prior to reproduction to satisfactory level.<\/span><\/p>\n<\/div>\n<div id=\"tab_my-account\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-my-account\">\n<div class=\"accordion\">\n<div id=\"accordion-3444974066\" class=\"accordion-item\"><a id=\"accordion-3444974066-label\" href=\"#\" class=\"accordion-title plain active\" aria-expanded=\"true\" aria-controls=\"accordion-3444974066-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Creating an account<\/span><\/a><div id=\"accordion-3444974066-content\" class=\"accordion-inner\" style=\"display: block;\" aria-labelledby=\"accordion-3444974066-label\">\n<\/div><\/div>\n<div id=\"accordion-2075673300\" class=\"accordion-item\"><a id=\"accordion-2075673300-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-2075673300-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Signing into my account<\/span><\/a><div id=\"accordion-2075673300-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2075673300-label\">\n<p><span style=\"font-size: 95%;\">Once you received your confirmation e-mail, you can log into your account simply by clicking LOGIN on the top right of our website. Just fill in your e-mail address and password and click LOGIN to access your Dashboard. Or you can login with your social media address.<\/span><\/p>\n<\/div><\/div>\n<div id=\"accordion-3112982678\" class=\"accordion-item\"><a id=\"accordion-3112982678-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-3112982678-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Update my details<\/span><\/a><div id=\"accordion-3112982678-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3112982678-label\">\n<\/div><\/div>\n<div id=\"accordion-2353127935\" class=\"accordion-item\"><a id=\"accordion-2353127935-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-2353127935-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Change Delivery Address<\/span><\/a><div id=\"accordion-2353127935-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2353127935-label\">\n<\/div><\/div>\n<div id=\"accordion-2118055374\" class=\"accordion-item\"><a id=\"accordion-2118055374-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-2118055374-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How do I delete my account<\/span><\/a><div id=\"accordion-2118055374-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2118055374-label\">\n<\/div><\/div>\n<\/div>\n<\/div>\n<div id=\"tab_payments-&amp;-invoicing\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-payments-&amp;-invoicing\">\n<div class=\"accordion\">\n<div id=\"accordion-3590250383\" class=\"accordion-item\"><a id=\"accordion-3590250383-label\" href=\"#\" class=\"accordion-title plain active\" aria-expanded=\"true\" aria-controls=\"accordion-3590250383-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How can i make payment?<\/span><\/a><div id=\"accordion-3590250383-content\" class=\"accordion-inner\" style=\"display: block;\" aria-labelledby=\"accordion-3590250383-label\">\n<\/div><\/div>\n<div id=\"accordion-3610800757\" class=\"accordion-item\"><a id=\"accordion-3610800757-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-3610800757-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>When does my production begins<\/span><\/a><div id=\"accordion-3610800757-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3610800757-label\">\n<p><span style=\"font-size: 95%;\">Payments must be confirmed before production commencement<\/span><\/p>\n<\/div><\/div>\n<div id=\"accordion-275079445\" class=\"accordion-item\"><a id=\"accordion-275079445-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-275079445-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>My Invoices<\/span><\/a><div id=\"accordion-275079445-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-275079445-label\">\n<p><span style=\"font-size: 95%;\">Once your order has been dispatched, you can find your invoice online in My Account. You will also receive a copy via email at this time.<\/span><\/p>\n<\/div><\/div>\n<div id=\"accordion-845194420\" class=\"accordion-item\"><a id=\"accordion-845194420-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-845194420-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Our Payment methods<\/span><\/a><div id=\"accordion-845194420-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-845194420-label\">\n<p><span style=\"font-size: 95%;\">Payment can be made via any of OUR PAYMENT PLATFORMS<\/span><\/p>\n<ul>\n<li><span style=\"font-size: 95%;\">Cash – (Acceptable In-store)<\/span><\/li>\n<li><span style=\"font-size: 95%;\">Debit\/Credit card – (Acceptable Online \u2013 VISA &amp; MasterCard)<\/span><\/li>\n<li><span style=\"font-size: 95%;\">Bank Transfer – (Kindly send us your payment evidence for confirmation)<\/span><\/li>\n<li><span style=\"font-size: 95%;\">Checks – (Acceptable In-store &amp; must undergo clearance before production commencement)<\/span><\/li>\n<\/ul>\n<\/div><\/div>\n<\/div>\n<\/div>\n<div id=\"tab_products\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-products\">\n<div class=\"accordion\">\n<div id=\"accordion-3832916229\" class=\"accordion-item\"><a id=\"accordion-3832916229-label\" href=\"#\" class=\"accordion-title plain active\" aria-expanded=\"true\" aria-controls=\"accordion-3832916229-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>I am not satisfied. What now?<\/span><\/a><div id=\"accordion-3832916229-content\" class=\"accordion-inner\" style=\"display: block;\" aria-labelledby=\"accordion-3832916229-label\">\n<p><span style=\"font-size: 95%;\">At Printfactory, we always ensure that you are 100% satisfied and happy with your order. If you are not satisfied, kindly contact our help desk; <\/span><br \/>\n<span style=\"font-size: 95%;\">Email \u2013 help@printfactory.com.ng<\/span><\/p>\n<\/div><\/div>\n<div id=\"accordion-3059531839\" class=\"accordion-item\"><a id=\"accordion-3059531839-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-3059531839-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How it works<\/span><\/a><div id=\"accordion-3059531839-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3059531839-label\">\n<p><span style=\"font-size: 95%;\">If you are unhappy with your order, you can let us know via the Complaint Form. You will indicate why you are not satisfied and we would require a photo proof of the product delivered. Based on your photo, we offer you three options:<\/span><\/p>\n<ul>\n<li><span style=\"font-size: 95%;\">Return your order and get a free reprint with our fastest delivery time<\/span><\/li>\n<li><span style=\"font-size: 95%;\">Return your order and get a full refund<\/span><\/li>\n<li><span style=\"font-size: 95%;\">Keep your product and get a refund or discount of 10%<\/span><\/li>\n<\/ul>\n<\/div><\/div>\n<div id=\"accordion-2041991367\" class=\"accordion-item\"><a id=\"accordion-2041991367-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-2041991367-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What do we guarantee?<\/span><\/a><div id=\"accordion-2041991367-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2041991367-label\">\n<\/div><\/div>\n<\/div>\n<\/div>\n<div id=\"tab_artwork-design-and-print\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-artwork-design-and-print\">\n<div class=\"accordion\">\n<div id=\"accordion-463282171\" class=\"accordion-item\"><a id=\"accordion-463282171-label\" href=\"#\" class=\"accordion-title plain active\" aria-expanded=\"true\" aria-controls=\"accordion-463282171-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>I already have my design, can I upload my own design<\/span><\/a><div id=\"accordion-463282171-content\" class=\"accordion-inner\" style=\"display: block;\" aria-labelledby=\"accordion-463282171-label\">\n<p><span style=\"font-size: 95%;\">Yes, you can upload your file immediately after ordering. Just follow the steps in the shopping cart and upload your file where you see the upload button <\/span><\/p>\n<p><span style=\"font-size: 95%;\">If you want to submit your files at a later time, you can log in to ”. You can upload the files to your order at any time by clicking the “Upload and proof” button.<\/span><\/p>\n<\/div><\/div>\n<div id=\"accordion-1962646722\" class=\"accordion-item\"><a id=\"accordion-1962646722-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-1962646722-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Can I design my artwork online for free<\/span><\/a><div id=\"accordion-1962646722-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1962646722-label\">\n<p><span style=\"font-size: 95%;\">We currently do not provide this service on our site, but we are working toward providing this service on our entire product in our quest to serve you better.<\/span><\/p>\n<\/div><\/div>\n<div id=\"accordion-2065830682\" class=\"accordion-item\"><a id=\"accordion-2065830682-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-2065830682-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Can I print on one side<\/span><\/a><div id=\"accordion-2065830682-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2065830682-label\">\n<p><span style=\"font-size: 95%;\">Depending on the product selected from our all products section, one-side print can be achieved.<\/span><\/p>\n<\/div><\/div>\n<div id=\"accordion-2824506943\" class=\"accordion-item\"><a id=\"accordion-2824506943-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-2824506943-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Can I print on both sides<\/span><\/a><div id=\"accordion-2824506943-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2824506943-label\">\n<p><span style=\"font-size: 95%;\">Print on both sides is possible and can be achieved on few selected product, some products in the stationery section, apparel, signs &amp; display section. Product with this specification will be listed in the product description.<\/span><\/p>\n<\/div><\/div>\n<div id=\"accordion-3517353033\" class=\"accordion-item\"><a id=\"accordion-3517353033-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-3517353033-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What is a Print Proof and why do I need it.<\/span><\/a><div id=\"accordion-3517353033-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3517353033-label\">\n<p><span style=\"font-size: 95%;\">A proof is a one-off copy of your printed document used for visual inspection to ensure that the layout and colors of your document are exactly how they are intended to be. A proof is made prior to sending the document to the press for final printing.<\/span><\/p>\n<p><span style=\"font-size: 95%;\">Typically, we will produce a proof that will be sent to you online in PDF format or on printed paper, which can be either viewed in our store or delivered to you in person. For multiple-color jobs, we can produce a proof on our output device to show you how the different colors will appear on the final product. <\/span><\/p>\n<p><span style=\"font-size: 95%;\">Your approval on the final proof is the best assurance you have that every aspect of our work and your own is correct, and that everything reads and appears the way you intended. Mistakes can and sometimes do happen. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered. <\/span><\/p>\n<p><span style=\"font-size: 95%;\">All designs must be proof read, and approved based on the agreed artwork, colors, typography, size, material description &amp; finishing to avoid any error(s), as We WILL NOT be liable for a reprint.<\/span><\/p>\n<\/div><\/div>\n<div id=\"accordion-3218548588\" class=\"accordion-item\"><a id=\"accordion-3218548588-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-3218548588-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What is the best file format for submitting a document for printing?<\/span><\/a><div id=\"accordion-3218548588-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3218548588-label\">\n<p><span style=\"font-size: 95%;\">The Portable Document Format (PDF) is generally the preferred file format for submitting a document for printing as it works with virtually all professional printing and digital output devices. We also prefer other file formats such as Photoshop, Adobe InDesign, Illustrator and Microsoft Word.<\/span><\/p>\n<\/div><\/div>\n<div id=\"accordion-2137227907\" class=\"accordion-item\"><a id=\"accordion-2137227907-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-2137227907-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What is the maximum file size?<\/span><\/a><div id=\"accordion-2137227907-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2137227907-label\">\n<p><span style=\"font-size: 95%;\">There is no limit to the file size. Just follow the steps on the website while uploading. If you have problems uploading your file, <a href=\"https:\/\/www.printfactory.com.ng\/contact-us\/\">please contact us.<\/a><\/span><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<div id=\"tab_delivery\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-delivery\">\n<div class=\"accordion\">\n<div id=\"accordion-2890244055\" class=\"accordion-item\"><a id=\"accordion-2890244055-label\" href=\"#\" class=\"accordion-title plain active\" aria-expanded=\"true\" aria-controls=\"accordion-2890244055-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>When does my delivery starts counting?<\/span><\/a><div id=\"accordion-2890244055-content\" class=\"accordion-inner\" style=\"display: block;\" aria-labelledby=\"accordion-2890244055-label\">\n<p><span style=\"font-size: 95%;\">Product delivery timeline counts from when design has been proof read, \u00a0approved for production and payment confirmed.<\/span><\/p>\n<\/div><\/div>\n<div id=\"accordion-3746882998\" class=\"accordion-item\"><a id=\"accordion-3746882998-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-3746882998-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How much does delivery Cost<\/span><\/a><div id=\"accordion-3746882998-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3746882998-label\">\n<\/div><\/div>\n<div id=\"accordion-3247011153\" class=\"accordion-item\"><a id=\"accordion-3247011153-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-3247011153-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>If am ordering two products do I have to pay separate shipping for each item.<\/span><\/a><div id=\"accordion-3247011153-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3247011153-label\">\n<\/div><\/div>\n<div id=\"accordion-4117661278\" class=\"accordion-item\"><a id=\"accordion-4117661278-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-4117661278-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Can I change my shipping address<\/span><\/a><div id=\"accordion-4117661278-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4117661278-label\">\n<p><span style=\"font-size: 95%;\">In most cases, yes, after you place an order you may change your Shipping Address up until we ship your items. To change your delivery address:<\/span><\/p>\n<ul>\n<li><span style=\"font-size: 95%;\">Click <a href=\"https:\/\/www.printfactory.com.ng\/my-account\/\">My Account<\/a> \u2013 My Order Status<\/span><\/li>\n<li><span style=\"font-size: 95%;\">Click the edit shipping address link and input your new shipping address. <\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 95%;\">If you do not see the option to edit your Shipping Address, please contact us and we can assist you.<\/span><\/p>\n<\/div><\/div>\n<div id=\"accordion-293507363\" class=\"accordion-item\"><a id=\"accordion-293507363-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-293507363-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Can I upgrade my shipping speed?<\/span><\/a><div id=\"accordion-293507363-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-293507363-label\">\n<\/div><\/div>\n<\/div>\n<\/div><\/div><\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_604914359 {\n  padding-top: 50px;\n  padding-bottom: 50px;\n}\n#section_604914359 .ux-shape-divider--top svg {\n  height: 150px;\n  --divider-top-width: 100%;\n}\n#section_604914359 .ux-shape-divider--bottom svg {\n  height: 150px;\n  --divider-width: 100%;\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.9 (Yoast SEO v21.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQs - Printfactory<\/title>\n<meta name=\"description\" content=\"Need help finding a product or service; 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