We make sure that your product is printed to specification and of excellent quality. However, printing is not a perfect science and in the rare occurrence that you receive a defective product, we require an immediate notification (within 24hrs) for prompt investigate and possible reprint.
What you should do within 24hours:
- Call our Helpdesk on: +234 706 670 6438
- Or Email us at: firstname.lastname@example.org
- Our helpdesk will take the details of your defected product; this may require that you provide photo proof of the product as you may have received them.
- Then, we will assign an Investigation Number for prompt investigation and possible reprint. However, if our investigation proofs that the defection is not our fault, you will be solely response for a reprint payment.
- We reserve the right of 100% return of the defected product prior to reproduction to satisfactory level.