GENERAL INFORMATION FOR OUR WEBSITE AND OFFLINE USAGE 

The following terms and conditions apply to all transactions with www.printfactory.com.ng.

Please read these Terms and Conditions carefully before ordering any products from our website or offline. The placing of an order indicates your acceptance of these terms and conditions. If you have any questions or feel unsure about any of the content please contact Customer Service Team before placing an order. Please read them carefully and print a copy for future reference.

Every offer of a product and/or service on our website and offline as well as every transaction, order and agreement that is concluded through our site is governed by our Terms. The applicability of any terms and conditions of the customer or any third party on behalf of the customer is expressly dismissed and shall not apply, even if printfactory.com.ng has not specifically rejected them.

These terms and conditions do not affect your statutory rights. By placing an order through our website or offline, you confirm that you are legally (must be at least 18 years of age) capable of entering into binding contracts, that the personal information which you provide when you register as a customer and place an order is true, accurate, current and complete in all aspects, and that you do not impersonate any other person.

Printfactory.com.ng reserves the right to review and make changes to this Site and to these Terms and conditions at any time without prior notice. Therefore you should read you these Terms each time you access our website or order offline.

As part of our effort to make further improvements to our services we provide to our customers telephone calls with and by us may be recorded or monitored. We also may monitor incoming and outgoing emails.

You also agree that we may provide all legal communications and notices to you electronically by posting them on our website or by sending an e-mail to the e-mail address you provided to us when you registered on our website. You may withdraw your consent to receive communications from us electronically by contacting customer care. However, if you withdraw your consent to receive our communications electronically, you must discontinue your use of your account.

 

COPYRIGHT 

  • This website’s content (including text, design, layout, images, and videos) are protected by copyright and are the property of printfactory.com.ng. Any use other than for your own personal and non-commercial use in line with the transactions and communications between you and us is not allowed without our express written permission.

 

INDEMNITY 

  • The buyer shall indemnify us against all claims for Infringements or alleged infringement of third parties’ patent copyright or other industrial property rights, and all costs and expenses incurred in connection therewith, arising from the execution of the buyer’s designs, patterns or specifications.

 

TERMS AND CONDITIONS

1. DESIGN / ARTWORK

Design is the most crucial part of printing, so we handle it professionally. You can either send us your design or we design for you. But DESIGN IS NOT FREE. Payments are to be made before design commencement.

A. IN-HOUSE DESIGN SUPPORT
  • Printfactory.com.ng will charge for artwork depending on the design requirements per project, timeline and the number of revisions done by the customer. Any design revision above 2 times will be charged accordingly per further revisions unless otherwise stipulated.
  • All artwork will remain the intellectual property of printfactory.com.ng until paid in for in full by the client or any third party.
  • Design amounts do not include the purchase of any high resolution images if and when required. Images supplied by printfactory.com.ng remains our property and can be used for several customers, unless fully paid for by the customer.
  • The customer agrees that photos of the completed jobs can be used by printfactory.com.ng on Social Media, in exhibitions, for publications, other promotional and as well as on the website for advertising purposes.
  • The customer is required to supply by email, a design brief prior to the commencement of any designing. This “brief” will be a detailed description of how the design should look, colours required, wording, logos to be used, and whether the design is to be kept corporate or “playful, lastly any other information.

 

B. DESIGN SUPPLIED BY CUSTOMERS
  • All artwork supplied by customers must be supplied in CMYK format and as 300dpi Hi-Res PDF’s. Printfactory.com.ng cannot be responsible for any colour shift that may occur when converting from RGB to CMYK and images that may print blurred or pixelated due to customer supplied artwork if it’s less than 300dpi.
  • All Fonts must be converted to Curves and the Fonts, images and colours must be embedded. Printfactory.com.ng will not be held responsible for images, fonts, etc. missing due to the above not been done. All colours MUST be in CMYK.
  • All artwork that is supplied to printfactory.com.ng must be supplied to size as a PDF  Corel Draw [CDR] , Adobe Illustrator [AI]  and Photoshop [PSD] format. Printfactory.com.ng cannot AND will not be held responsible for any artwork supplied by others.
  • Any delays in artwork not being supplied printfactory.com.ng may lead to your order missing the desired delivery slot, especially for orders placed under our ‘Fast Delivery’ service.
  • We require 3mm bleed on all edges if the document requires this. If you are unsure of the term ‘bleed’ then please ensure you speak to one of our customer service team. 
  • If the artwork supplied is not ‘Print Ready’ then Printfactory.com.ng will contact you in order for you to re-supply or to make amendments and endeavour to get your order into print as soon as possible. In any case you were not contacted before printing then printfactory.com.ng will be responsible for a reprint.
  • In most cases printfactory.com.ng will amend your artwork for you without charge if it is simple, however we may have to charge for alterations which can’t be rectified quickly – but we will of course advise you of any cost implication. Printfactory.com.ng shall not be responsible for any alteration that is not duly verified or approved by the customer. 
  • When supplying your own artwork, please remove all registration and crop marks.
  • The customer agrees that photos of the completed jobs can be used by print factory.com.ng on social media, in exhibitions, for publications, other promotional and as well as on the website for advertising purposes

 

2. PROOFS

  • Proofs are very essential, because it is the final design/artwork revision before print commencement. Therefore, every design will be submitted for customer’s approval by email provided and/or by post.
  • Proofs are NOT supplied regularly as standard. Proofs must be requested by the person making an order at the same time the order is being placed. This should be done in writing via email as verbal confirmation shall not be accepted. All hard copy proofs are subject to an additional charge unless otherwise agreed depending on the brief.
  • The Customer is 100% responsible for the accuracy of the proofs. As such an approval signature or go-ahead e-mail, or that of the authorized representative is required on all artwork prior to release for printing, digital publication, or other implementation. Printfactory.com.ng will not accept any liability for errors or mistakes that have been approved by the Customer.

 

3. PRODUCTS WARRANTY AND LIABILITY

A. PRODUCT DESCRIPTION 
  • We reserve the right to alter any details of products advertised without notice and while every effort is made to describe goods accurately in the advertisement and product details, no warranty is given as to accuracy and no responsibility will be accepted for error or mis-description and any resulting loss.
  • Although we warrant that the goods will, at the times of delivery, correspond to the description given by us, all products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images,descriptive matter, specifications and advertising are for the sole purpose of giving an approximate description of the goods.

B. ORDER ACCEPTANCE 
  • Completion of checkout online does not constitute our acceptance of your order. You will be notified by email as soon as possible with confirmation that we are processing your order. Our acceptance of your order will take place only when your full payment (as Ref No: 4.ii) is confirmed.

  • We have the right, prior to commencement of production, to decline an order for any reason, including legal and regulatory reasons.

  • Our contract with the customer only starts when you receive the order confirmation via email and remain in place until the last day of delivery.

  • If we cannot supply you with part/all of the products you ordered, we will not process the parts of your order available, and if you have already paid for the product(s), printfactory.com.ng will refund you in full for the item(s) as soon as reasonably possible, unless otherwise instructed by the customer after we must have informed you of this by email.

  • If the fulfillment of any aspect of an order would be illegal or unlawful, we have the right to stop or cease to fulfil the order at any time, including after payment confirmation and notification to you that the order is being processed. In such circumstances, you acknowledge that printfactory.com.ng shall incur no liability.

 

C. CHANGES TO ORDER
  • Any changes in quantity ordered must be made in writing via email prior to commencement of production. Any increase/decrease in the order must be regarded as a separate contract unless written notification is received before production commences on the original order.

  • As such, we reserve the right to alter the delivery date agreed initially due to us having to potentially order in more materials to achieve a desired larger quantity.

 

4. PAYMENT TERMS

  • Approved design(s) for print, must be duly confirmed with a stated paid invoice evidence.
  • FULL PAYMENT is required on any Invoice transaction both on the website and offline.
  • While on transactions above N500,000 offline,  80% ADVANCE PAYMENT is expected and 20% BALANCE PAYMENT on delivery of product(s) based on written agreement.
  • 7.5% VAT will be included on the overall total invoice based on the specified quantity.
  • Discount/Promos on all TRANSACTIONS are subject to review periodically due to changes in market price.
  • When paying into our account please remember to specify payment reference and notify us with your payment evidence. Once confirmed, we will proceed with either your design or print production, depending on the payment reference.

PAYMENT PLATFORMS:

    • Cash – (Acceptable In-store)
    • Debit/Credit card – (Acceptable Online – VISA & MasterCard)
    • Bank Transfer – (Kindly send us your payment evidence for confirmation)
    • Cheque – (Acceptable In-store & must undergo clearance before production commencement)

BANK DETAILS:
Account Name: LATOBAK PRINTFACTORY
Account Number:  0256819242 – GT Bank
                                2031661470 – First Bank

 

5. PRODUCTION 

  • Design(s) will only be printed when the artwork has been duly approved, based on specifications.
  • Payments must be confirmed before production commencement.
  • Should any customer’s purchase order undergoing production be cancelled, such Customer will be held responsible for the full cost of production.
  • Please note that the color output of printed items will be affected based on the type of material surface the artwork is to be printed such as paper materials, PVCs, cotton or jersey apparel materials, SAVs, Flex, metal etc , as well as any applied special effect such as Lamination or Varnish. Therefore, Printfactory.com.ng shall not accept liability or responsibility for any variations in color or any other defects or irregularities as a result of this.

 

A. STATIONERY 
  • PAPER QUALITY 
    We cannot guarantee the paper quality will be exactly the same as previous orders or samples received as we buy and source our paper from a variety of paper mills and merchants and stock a large number of paper pallets. Our paper cannot be compared like for like to other printers, paper may vary slightly from paper’s smooth, rough, colour, grain etc.

  • PAPER GRAMS (GSM)
    We cannot give 100% guarantee of the paper grams (GSM) as we buy from paper merchant with certificate of paper grams. 5% or more variations of paper grams (GSM) can happen due to large volume of paper purchase from different merchant.
  • SPECIAL EFFECTS 
    Printfactory.com.ng provides a variety of paper special effects ranging from UV spot lamination. embossment, vanishing, hot lamination/foiling, edge curving etc. However, printfactory.com.ng shall not be responsible for the output as a result of the artwork and failure of the customer to concede to advise.

 

B. SIGNAGES & DISPLAY 

This category covers all products and items ranging from displays of Point of sales materials to signages such as; roll up banner, snapper frames, collapsible table, gazebo, flags & flying banners, billboards, signs & vehicle branding etc. Placing any order from this section automatically means that you have agreed to all our terms and conditions guiding this section. If you have any questions or feel unsure about any of the content please contact our customer service team before placing an order.

VEHICLE BRANDING 

  • The customer is obliged to sign our VEHICLE CHECK-IN FORM on submission/handover of vehicle at our premises and confirm items in the vehicle. We hereby advise that all personal items be removed from the vehicle before handing over for branding. We would not be held liable for any loss or theft of items.
  • Minimum of 24 hours after artwork approval is required before applying vinyl to vehicle, this is to allow for printing and drying time. Therefore customers advised to check-in their vehicle after 24hours, with a representative on standby.
  • Printfactory.com.ng accepts no responsibility due to theft, fire, loss or damage to goods, whatsoever, while the vehicles are within our care or at our premises.
  • Should you request the removal of any decals, we do not accept responsibility for any damage to paint work that might occur. 
  • If a vehicle has been resprayed before checking in with printfactory.com.ng, we do not accept responsibility if; lifting or failing of the material occurs during or after the vehicle has been branded.
  • Printfactory.com.ng members, or directors will not be held responsible should anything occur to the vehicle whether parked on our premises during the day or overnight after the stipulated agreed time of pick up with/without out the customer’s representative.
  • Printfactory.com.ng reserves the right to remove all items such as branding, etc. which have not been fully paid for by the customer. And the customer will be responsible for the cost of reinstallation/delivery.
  • The customer is expected to check that the vehicle branding ordered is in accordance with the quote specification before and during branding. As Printfactory.com.ng shall not be responsible for negligence.

 

2. SIGNAGES

I. WARRANTY

A. EXTERIOR/OUTDOOR SIGNS
Warranty is for one (1) year against;

  • Paint peeling from backgrounds, edges, lettering, framing, supports and all visible surfaces.
  • Fading colors – some colors are more prone to fade and will be rated at the time of purchase.
  • Vinyl peeling, curling, shrinking or cracking.
  • Substrate delamination, cracking or rusting.
  •  Letters or graphics detaching from surfaces.
  • Breaking welds on metal framing, structures and supports when properly installed.

 

B. INTERIOR/INDOOR SIGNS
Warranty is for two (2) years against;

  • Paint peeling from backgrounds, edges, lettering, framing, supports and all visible surfaces.
  • Fading colors – some colors are more prone to fade and will be rated at the time of purchase.
  • Vinyl peeling, curling, shrinking or cracking.
  •  Substrate delamination, cracking or rusting.
  • Letters or graphics detaching from surfaces.
  • Breaking welds on metal framing, structures and supports when properly installed.

 

C. All warranty starts billing from date of installation.

D. Manufacturer’s warranty of LED lightings, electronic transformers & neon ballasts is covered for 1year from date of billing. This does not include removal of defective units and reinstallation of new units after 90days.

E. Manufacturer warranty of Opaque, metallic, & translucent vinyl depends on the manufacturer (see Exterior & interior warranty above)

F. Vinyl material will be replaced at no charge to the customer by the vinyl manufacturer if the product is proven abnormal. Recutting of the material and reinstallation are not covered past the 1year standard sign warranty.

G. There is NO WARRANTY beyond the stipulated written time frame,Printfactory.com.ng will not pay incidental or consequential damages under this warranty. By this, we mean any loss of business, business expenses, or damage regarding sign(s).

H. In case of any natural or man-made disaster, government policies etc after the agreed time of pick up, delivery or installation. Printfactory.com.ng will not be responsible for any sign within or outside his premise.

I. Printfactory.com.ng will not take responsibility to repair or replace any defective sign complaint after 24hour of installation/delivery

C. EXCLUSIONS

We do not take responsibility for building structure being inadequate to support sign(s) and/or interior or exterior building surfaces to accept signage. (re: painting, patching or touch up of surface unless in original bid).

● This warranty does not cover any damage resulting from neglect or failure to regularly maintain or clean the signage.

 

6. FINISHING/PACKAGING

  • All finishing is done with high quality human precisions, and every effort will be made to package the correct quantity ordered but owing to the difficulty of producing exact quantities due to wastage, estimates and/or orders are conditional upon a margin of five percent (5%) being allowed for over’s or shortages.

 

7. DELIVERY

Our speedy response to deliver your product will ease you from facing road hassles. But, NO FREE DELIVERY: Shipment cost applies based on location, weight & size of the product.

  • Product delivery timeline counts from when design has been proofread & approved for production commenced with payment confirmed.
  • Any delays in artwork not being supplied ‘Print Ready’ and on time may lead to your order missing the desired delivery slot, especially for orders placed on our ’24 Hours Delivery’ service.
  • A charge will be made to cover delivery of ready print packages on all orders. The delivery charge is not included in the product prices shown.
  • We also offer international delivery to a number of countries. All orders for international delivery are subject to international terms and conditions.
  • Every effort will be made to deliver on time, but any delivery day specified is a ‘best endeavour’and no liability is accepted for any loss arising from delay or error in the delivery of the goods. We will do our very best to ensure that an order is dispatched on the day specified. But we cannot give an exact delivery time guarantee or assure that the delivery will be made on as per our indicated time, as we have to rely on Third Party Delivery Company / courier.
  • If an order is delivered to the wrong delivery addresses due to the customer providing us with the wrong details, then it’s possible that the package will be returned back to printfactory.com.ng’s premises. In the event of this happening we will arrange for redelivery of the consignment to the correct address provided and charge for the additional delivery cost incurred .

 

COMPLAINTS

Any complaints must be made within 24hours of receiving your goods. Any complaints made after this time period are void of any right to refund or reprint. We have right to resolve any complaint within our own discretion and we will not be liable for any loss of income, loss of profits, loss of markets, loss of reputation, loss of customers, loss of use, loss of an opportunity even if we had knowledge that such damages or loss might arise or for any indirect, incidental, special or consequential damages or loss howsoever arising including without limitation breach of contract, negligence, wilful act or default.

A. FORCE MAJEURE 
  • We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.
 
B. DEFECTIVE PRODUCTS/GOODS
  • If the product is found to be faulty upon delivery, please contact us within 24hours for rectification. If you delay in making a complaint beyond the 24hours specified, you may not be entitled to a repair.
  • Printfactory.com.ng shall not be liable for any costs, expenses incurred by the customer or any other person or 3rd party company arising directly or indirectly out of any print error.
  • In the event that we have printed a document incorrectly and it is found to be our fault then we will supply a full re-print without cost to the customer.
 
C. LIABILITY 

Save insofar as defects in the goods cause death injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods. We will not be liable for any loss of income, loss of profits, loss of markets, loss of reputation, loss of customers, loss of use, theft, loss of an opportunity even if we had knowledge that such damages or loss might arise or for any indirect, incidental, special or consequential damages or loss howsoever arising including without limitation breach of contract, negligence, willful act or default in lieu of any unfulfilled order.